Sally engages with your customer voluntarily, following your orders.
This is the place to set up which of Sally’s notifications you want her to send automatically, and which will be provided on customer’s demand. (take into account that SMS & Email only send notifications)
At the bottom of the page, you can set up how many days after collectionfulfillment Sally will send a feedback & review push in order to make sure everything went okay and create social proof.
Agent escalation –
Set up which mail address you want Sally to use to interact with you. Sally will send you unsolved tickets. When you get one of those emails, reply here, where the arrow is, and Sally will send your answer to the shopper immediately.
Feedback & reviews –
This is the place to get your social proof! Set the link to your facebookInstagrampinterest and utilize Sally’s amazing customer service.
Make your returns process as clean as a whistle! Set up all of your demands, required info from your customers and questions you need them to answer. You will make the entire return process easy for you and for your customers!
In our opinion, this is Sally’s most important capability. E-commerce questions are very generic. These 18 questions are as popular as Beyonce, but a good answer provides tons of value for your shoppers. Setup thoughtful and honest answers to acquire customers loyalty!