SallyBlog

Turn Customer Support To Customer Retention

Going Big? Call Sally!

Well, this article is basically our 6-months celebration on the Shopify app store!  Sally has been growing constantly, and we want to share our new product updates and launching our awesome new offering for high volume eCommerce businesses: SuperSally. Before we move to our new & special features, let us sum up Sally’s 2019’s numbers. Sally by the numbers Well, this is the data era. The best way for us to show you Sally’s value is by providing stats from the last

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New Integration: SallyBot & GiftWizard

We are excited to launch SallyBot & Giftwizard integration! Sally can automatically close more than 60% of your support tickets, and prepares the ground for resale activity, while Giftwizard gamifies & increases resale probability. Match! Learn more Key integration benefits: Throughout the conversation, Sally tags VIP and frustrated customers, helping you target them via GiftWizard’s WorkFlow.   Sally sends GiftWizard’s server a request to receive appropriate Store Credit and grants the Store Credit to the tagged customers.   Sally continuously checks GiftWizard customers’ Store Credit usage,

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Customer Service Chatbot for Shopify: What’s going to change in 2019

How new technology and trends for customer service will change the Shopify landscape in the coming year. Forbes: Chatbots are a top 5 trend to look for in 2019 According to Forbes, chatbots are a key trend going into 2019. E-commerce companies will be able to use this technology for various customer service and sales tasks. They include (but are not limited to) giving customers order info, policy FAQs, sales info, a virtual shopping assistant, and just friendly professional exchanges.

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AI

AI best practices for Shopify merchants

WHAT IS ARTIFICIAL INTELLIGENCE (AI)? Back in the 1950s, Minsky and McCarthy, the fathers of the field described artificial intelligence as a computer performing a task that passed the Turing test. Turing test determines whether a human or a machine has done a task. If a machine passes Turing test it means it is actually impossible to tell apart a human and a machine. Today AI is able to not only complete human tasks, but far exceed humans in the

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Customer engagement

5 FB Messenger tips for improving customers’ engagement

There are over 1.3 Billion people in the world who use Facebook Messenger, and that number is constantly increasing. One of Messenger’s main advantages is that it has a number of engaging features that can be used to optimize great customer experience. Learn how you can take advantage of them using the following tips: Everyone loves images! Images can be fun, engaging or informative in a way that words can’t. With Messenger, you can post unlimited numbers of photos, videos,

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Customer engagement

How to max your re-engagement probability

People prefer familiarity, and if they get a good service they are very likely to become loyal customers. But how can you assure your customer service is up to par? Here are four key components to check when assessing your customer service:   Personalization- A key aspect of retail is defining and targeting an audience. Hipsters will not respond to “this product is great” the way they do to “this product is amazeballs”, even if the meaning is the same.

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Customer Service

5 tips to boost customer service towards holidays season

Let me just start by saying that too many customer interactions is a nice problem to have. The equation is simple – a lot of customer questions =  a lot of customer interest = a lot of sales. But there are things every business has to do for customer interest to truly translate to sales. To make every interaction count, and every shopper a permanent one, retailers need great, helpful customer service. Here are things to consider when planning or reviewing

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AI

What’s a Chatbot anyway?

A chatbot is a type of software, designed to generate a specific task using a simulated conversation. A machine is used to pick up and mimic the human conversation and respond with text prompts as a way to deliver its service. The primary method in designing a chatbot is creating the structure of the conversation; this is the most critical part of your bot design because you need to make sure that your users will have a satisfying and hassle-free

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Customer Service

Boost your customer service with these 3 simple things!

These days, businesses’ main focus is to create the perfect customer experience: one that will maximize the satisfaction of its consumers, up to the point of purchase. Unfortunately, many retailers tend to leave their post-purchase experience behind – and it appears to be a big mistake. According to recent marketing metrics, converting a deal with an existing client is at least 3 times more likely than acquiring a new prospect. Furthermore, it’s 6 to 7 times cheaper. While crossing both

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AI

Customer Service Automation Best Practices

In today’s E-commerce landscape, customers have become both more tech aware and more demanding than ever. It’s clear that their foremost expectation is speed. Yet, SMBs find it hard to compete with the big players, that can afford 24/7 service. This is where customer service automation comes in. When done right, automating customer service provides tremendous benefits to businesses, summing up to improvement in customer retention and revenue growth. How Does Automated Customer Service Help My Business? Optimize your process🤗

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