Author: tMintz

AI

AI best practices for Shopify merchants

WHAT IS ARTIFICIAL INTELLIGENCE (AI)? Back in the 1950s, Minsky and McCarthy, the fathers of the field described artificial intelligence as a computer performing a task that passed the Turing test. Turing test determines whether a human or a machine has done a task. If a machine passes Turing test it means it is actually impossible to tell apart a human and a machine. Today AI is able to not only complete human tasks, but far exceed humans in the

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AI

What’s a Chatbot anyway?

A chatbot is a type of software, designed to generate a specific task using a simulated conversation. A machine is used to pick up and mimic the human conversation and respond with text prompts as a way to deliver its service. The primary method in designing a chatbot is creating the structure of the conversation; this is the most critical part of your bot design because you need to make sure that your users will have a satisfying and hassle-free

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Customer Service

Boost your customer service with these 3 simple things!

These days, businesses’ main focus is to create the perfect customer experience: one that will maximize the satisfaction of its consumers, up to the point of purchase. Unfortunately, many retailers tend to leave their post-purchase experience behind – and it appears to be a big mistake. According to recent marketing metrics, converting a deal with an existing client is at least 3 times more likely than acquiring a new prospect. Furthermore, it’s 6 to 7 times cheaper. While crossing both

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AI

Customer Service Automation Best Practices

In today’s E-commerce landscape, customers have become both more tech aware and more demanding than ever. It’s clear that their foremost expectation is speed. Yet, SMBs find it hard to compete with the big players, that can afford 24/7 service. This is where customer service automation comes in. When done right, automating customer service provides tremendous benefits to businesses, summing up to improvement in customer retention and revenue growth. How Does Automated Customer Service Help My Business? Optimize your process🤗

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