Turn Customer Support To Customer Retention

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Going Big? Call Sally!

Well, this article is basically our 6-months celebration on the Shopify app store!  Sally has been growing constantly, and we want to share our new product updates and launching our awesome new offering for high volume eCommerce businesses: SuperSally. Before we move to our new & special features, let us sum up Sally’s 2019’s numbers. Sally by the numbers Well, this is the data era. The best way for us to show you Sally’s value is by providing stats from the last

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New Integration: SallyBot & GiftWizard

We are excited to launch SallyBot & Giftwizard integration! Sally can automatically close more than 60% of your support tickets, and prepares the ground for resale activity, while Giftwizard gamifies & increases resale probability. Match! Learn more Key integration benefits: Throughout the conversation, Sally tags VIP and frustrated customers, helping you target them via GiftWizard’s WorkFlow.   Sally sends GiftWizard’s server a request to receive appropriate Store Credit and grants the Store Credit to the tagged customers.   Sally continuously checks GiftWizard customers’ Store Credit usage,

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Customer Service Chatbot for Shopify: What’s going to change in 2019

How new technology and trends for customer service will change the Shopify landscape in the coming year. Forbes: Chatbots are a top 5 trend to look for in 2019 According to Forbes, chatbots are a key trend going into 2019. E-commerce companies will be able to use this technology for various customer service and sales tasks. They include (but are not limited to) giving customers order info, policy FAQs, sales info, a virtual shopping assistant, and just friendly professional exchanges.

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