Turn Customer Support To Customer Retention

Tag: FB Messenger

Customer engagement

5 FB Messenger tips for improving customers’ engagement

There are over 1.3 Billion people in the world who use Facebook Messenger, and that number is constantly increasing. One of Messenger’s main advantages is that it has a number of engaging features that can be used to optimize great customer experience. Learn how you can take advantage of them using the following tips: Everyone loves images! Images can be fun, engaging or informative in a way that words can’t. With Messenger, you can post unlimited numbers of photos, videos,

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What’s a Chatbot anyway?

A chatbot is a type of software, designed to generate a specific task using a simulated conversation. A machine is used to pick up and mimic the human conversation and respond with text prompts as a way to deliver its service. The primary method in designing a chatbot is creating the structure of the conversation; this is the most critical part of your bot design because you need to make sure that your users will have a satisfying and hassle-free

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