Tag: Shopify

AI

AI best practices for Shopify merchants

WHAT IS ARTIFICIAL INTELLIGENCE (AI)? Back in the 1950s, Minsky and McCarthy, the fathers of the field described artificial intelligence as a computer performing a task that passed the Turing test. Turing test determines whether a human or a machine has done a task. If a machine passes Turing test it means it is actually impossible to tell apart a human and a machine. Today AI is able to not only complete human tasks, but far exceed humans in the

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Customer engagement

5 FB Messenger tips for improving customers’ engagement

There are over 1.3 Billion people in the world who use Facebook Messenger, and that number is constantly increasing. One of Messenger’s main advantages is that it has a number of engaging features that can be used to optimize great customer experience. Learn how you can take advantage of them using the following tips: Everyone loves images! Images can be fun, engaging or informative in a way that words can’t. With Messenger, you can post unlimited numbers of photos, videos,

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Customer Service

5 tips to boost customer service towards holidays season

Let me just start by saying that too many customer interactions is a nice problem to have. The equation is simple – a lot of customer questions =  a lot of customer interest = a lot of sales. But there are things every business has to do for customer interest to truly translate to sales. To make every interaction count, and every shopper a permanent one, retailers need great, helpful customer service. Here are things to consider when planning or reviewing

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AI

What’s a Chatbot anyway?

A chatbot is a type of software, designed to generate a specific task using a simulated conversation. A machine is used to pick up and mimic the human conversation and respond with text prompts as a way to deliver its service. The primary method in designing a chatbot is creating the structure of the conversation; this is the most critical part of your bot design because you need to make sure that your users will have a satisfying and hassle-free

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AI

Customer Service Automation Best Practices

In today’s E-commerce landscape, customers have become both more tech aware and more demanding than ever. It’s clear that their foremost expectation is speed. Yet, SMBs find it hard to compete with the big players, that can afford 24/7 service. This is where customer service automation comes in. When done right, automating customer service provides tremendous benefits to businesses, summing up to improvement in customer retention and revenue growth. How Does Automated Customer Service Help My Business? Optimize your process🤗

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