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Analytics and data gives us all sorts of insights about what our customers want and need from our business, But don’t you wish you could get an answer directly from your customers? We know you do. There’s a simple solution to this - Customer feedback. In today’s marketing world, one of the most efficient ways to attract new customers is to have high product rating and multiple reviews. But that's not the only utility you can produce from a feedback; Feedbacks can also help you keep track of your products’ quality and receive a constant performance review. Here are 5...

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The post-purchase experience is mediocre at best for most consumers, and it’s a missed opportunity for your brand, But anyone can say that. The real question must be: What is the best way to offer a GOOD customer service, and ensure a positive experience to your existing clients?

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A chatbot is a type of software, designed to generate a specific task using a simulated conversation. A machine is used to pick up and mimic the human conversation and respond with text prompts as a way to deliver its service. The primary method in designing a chatbot is creating the structure of the conversation; this is the most critical part of your bot design because you need to make sure that your users will have a satisfying and hassle-free experience whether they may be used for self-service options or professional services. What is a GOOD Chatbot? Chatbot should use...

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